Healthwatch Stockton-on-Tees Calls for Urgent Improvements in Mental Health Access as Kooth Service Ends
The report, developed in collaboration with Starfish Health & Wellbeing, reveals systemic issues in communication, referral pathways, and service responsiveness.
"Jane’s story is sadly not unique. Our independence allows us to hear from those most affected by health inequalities, and we’re committed to working with partners to ensure mental health services are accessible, compassionate, and fit for purpose."
The report comes at a time of transition, as the Kooth digital platform, a key support for young people, is set to end across Tees Valley on 31 December 2025.
In its place, the NENC ICB will launch a new ‘Getting Advice & Getting Help’ Children and Young People’s Mental Health & Wellbeing Service on 1 January 2026, with a refreshed digital offer and improved signposting pathways.
Healthwatch will play a key role in:
- Raising awareness of the changes
- Gathering feedback on the new service
- Amplifying young voices to shape future design
More information on the new Children and Young People's Mental Health & Wellbeing Service will be available later this year, before the launch on 1st January.
Mental Health Support for Children & Young Adults
If a child is at serious risk (e.g., self-harming with intent to cause harm, or expressing suicidal thoughts):
Contact the CAMHS Crisis Team via NHS 111 – Option 2. They will assess the situation and make sure the right help is provided.
For Tees (Middlesbrough, Redcar, Hartlepool or Stockton) Contact the Single Point of Access for CAMHS:
0300 2000 000 option 1 or you can email at the below:
For Stockton and Hartlepool: tewv.ntspoc-camhs@nhs.net
You can view and download the full case study below.
