Sensory Impairment Report - 2019

Read all about our report on access to health and social care services as experienced by people with a sensory impairment.
Graphic of listening


The purpose of the work was to better understand the experiences of those with sensory impairments and to gather their views and experiences of accessing local health & care services.

Healthwatch Stockton-on-Tees’ aim was to identify if service users with a sensory impairment felt their needs are being met and if not, how improvements could be made to better understand their experiences in the future.

Healthwatch Stockton-on-Tees designed and circulated a questionnaire to gather feedback. The staff team also made contact with a number of sensory impairment support groups and carried out engagement with services users to gather feedback.

Healthwatch Stockton-on-Tees engaged with the following groups:

  • Focus on Vision’s Macular Degeneration Support Group
  • Socialites Visual Impairment Support Group
  • Teesside and District Society for the Blind
  • Middlesbrough Deaf Centre (engagement with Stockton residents)

Healthwatch Stockton-on-Tees engaged with a total of 35 members of the community, 10 of which had a hearing impairment, 22 who had a sight impairment and three people who had both a hearing and sight impairment.

Feedback was given on:

  • Hospital services
  • GP surgeries
  • Dentists
  • Social care
  • Patient Transport Service

The introduction of the Accessible Information Standard made it a legal requirement for all NHS care or adult social care organisations to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand. This legal requirement ensures people can communicate effectively.

However, our findings highlight that individuals with a sensory impairment are still experiencing difficulties on a regular basis when accessing health and social care services.


You cab download the full report below, including our recommendations.

Healthwatch Stockton-on-Tees Sensory Impairment Report - 2019

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