The Healthwatch network in the North East and North Cumbria are working with the ICB to gather evidence about access to dental care services.
As part of this work, local Healthwatch across North East & North Cumbria undertook a mystery shopping exercise to get a real time understanding of what is being said to people and to understand their experiences of dentists across the region.
The mystery shopping exercise involved phoning dental practices, enquiring about a specific dental care scenario and reporting the results centrally for a regional overview.