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Your spotlight on local services

Impact of personalisation on voluntary mental health sector in the North East


A new report has just been published by Mental Health North East (MHNE) based on the findings of their ‘Chaos or Empowerment’ project. This 5 year project focussed on the impact of personalisation and personal budgets in the North East, particularly from the perspective of the mental health voluntary and community sector and the people who use their services.

Key findings include much slower implementation of self-directed support (including personal budgets and direct payments) for people with mental health problems and a mixed response to personalisation from both service users and service providers. Some service users reported positive outcomes such as increased confidence, while others reported that the assessment process left them feeling confused and stressed and didn’t take into account the fluctuating nature of their condition. Service providers said that while clients have had more freedom within personal budgets to manage their care, personalisation has also brought challenges in being a rigid process which is time-intensive to administer.

Read the full report