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News -
Previously known as My Right to Healthcare, GP Access cards allow people who aren't registered with a GP practice, have no fixed address or identification to communicate their right to healthcare. -
Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
Advice and Information -
Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough. -
Advice and Information -
Find out what support is available to help you when travelling to your GP, hospital or other NHS services. -
Advice and Information -
National Voices, Traverse, PPL and Healthwatch England put together some tips on how to get the most out of the virtual health and care appointments both for patients and health and care professionals. -
Report -
Healthwatch Stockton-on-Tees conducted an Enter & View at Norton Medical Centre following feedback from patients in the community. -
Report -
Read all about our report on access to health and social care services as experienced by people with a sensory impairment.
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Report -
Healthwatch Stockton-on-Tees felt it was important to engage with the asylum seeker and refugee community to gain a greater understanding of their views and experience of healthcare services across the Borough. -
Report -
Healthwatch Stockton-on-Tees attended Arrival Practice’s Patient Participation Group (PPG) to give a presentation about the role of Healthwatch and to gather feedback from the attendees. -
Report -
Take a look at our annual report for 2017/2018, which shows the work and achievements we have made over the year. -
Report -
Healthwatch Stockton-on-Tees attended Yarm Medical Centre’s Patient Participation Group (PPG) to give a presentation about the role of Healthwatch and to gather feedback from the attendees. -
Report -
Healthwatch Stockton-on-Tees received an overwhelming volume of feedback regarding access to, and service provision of, primary care services in the area throughout 2016. -
Report -
Healthwatch Stockton-on-Tees carried out an Enter & View visit at Roseberry Practice in February 2017. -
Report -
Healthwatch Stockton-on-Tees have gathered information from members of the public via their information and signposting service and have been made aware of several issues regarding patient experience at Roseberry Practice. -
Report -
Since January 2016, Healthwatch Stockton-on-Tees have received an overwhelming volume of feedback regarding access to and service provision of primary care services in the area. -
Report -
Tees Valley Clinical Commissioning Group (CCG) has published its annual reports for 2019/2020, describing its work during the previous year. -
News -
The Public Health Team at Stockton-on-Tees Borough Council would like to seek the views from young people on the current sexual health services. -
Advice and Information -
Local GP surgeries are to remain open on VE Day to help the NHS cope with the ongoing Coronavirus outbreak. -
Advice and Information -
For new arrivals to the UK it can be confusing where to go if you need medical assistance. Here we outline your rights as a refugee, where you can access emergency help and how to register for a GP. -
Report -
Find out our highlights from 2021-22, including who we engaged with, our focus areas and our impacts. -
News -
Hartlepool and Stockton Health are asking for people to give their views on extended access to GP practices across the region. -
News -
Local people are being encouraged to share their thoughts on the standards of care they receive at GPs, dentists, hospitals and care homes, with the Care Quality Commission (CQC). -
Response -
The government has announced its plans to improve access to GPs, including same-day appointments for those that need them. Read on for the Healthwatch England response. -
Advice and Information -
When you need specialist NHS support, like hospital tests or treatment, you often need a referral from your GP first. Find out what this includes and what to expect. -
News -
Have you or your loved one been left frustrated after struggling to get a GP referral for tests or treatment? You’re not alone. -
News -
The 7-Day service from Hartlepool and Stockton Health, run in partnership with local Primary Care Networks (PCN), offers evening and weekend clinics. -
News -
Healthwatch is working with the NHS to improve the wellbeing of people in our area and across the region. -
Report -
Find out our highlights from 2022-23, including who we engaged with, our focus areas and our impacts. -
Advice and Information -
People are often in need of out-of-hours medical assistance. Using NHS guidelines, we have provided some advice and information on where you can go for help when your GP is closed. -
Blog -
Healthwatch England research on GP referrals highlighted the frustration patients experience due to long waits and a lack of support. This latest analysis looks at people’s experience of getting a cancer referral. -
Advice and Information -
Healthwatch South Tees has produced a report which gives information on accessing your GP Practice, who you can see and who are the different professionals working within your practice. -
Report -
Tees Valley Youthwatch were asked to provide feedback on a Document that was produced by Healthwatch Middlesbrough and Healthwatch Redcar and Cleveland, called “I need to see a Doctor!” -
News -
On Wednesday 21st February 2024 we held our 2023-2024 Annual Event at the River Tees Water Sports Centre in Stockton-on-Tees.
The focus of the day was to help to plan for our future priorities and support the Healthwatch Stockton-on-Tees Executive Board to determine our workplan for 2024-2025. -
Advice and Information -
Top tips for accessing your GP practice.
Following research undertaken by Healthwatch South Tees, who have worked in collaboration with a range of professionals, we are able to provide information in response to questions and issues raised by local people about getting the most out of your GP practice.
We present the most common questions and answers in this document. -
Advice and Information -
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP. -
Advice and Information -
Find out what support is available to help you travel to your hospital appointments. -
Advice and Information -
The NHS is providing a new and more convenient way for you to access urgent care from the 1 December. Find out what this means for you and your loved ones. -
Report -
Following our 'Hospital Experience and Discharge' survey, which was conducted from March - November 2020, our report explores the views and experiences of people who have been in hospital and how the discharge process affected them. -
Report -
This report from Healthwatch England and The Red Cross focuses on the discharge process between March and August and shines a light on people’s experiences of getting home from hospital. -
Report -
Healthwatch Stockton-on-Tees conducted an Enter & View at University Hospital of North Tees A&E and Urgent Care following feedback from patients in the community. -
Report -
In October 2017, Healthwatch Stockton-on-Tees carried out an Enter and View at the University Hospital of North Tees following feedback that improvements could be made to improve the experience of patients living with dementia in a hospital setting. -
Report -
Healthwatch Stockton-on-Tees carried out an investigation at the University Hospital of North Tees in January 2017. -
Report -
Healthwatch Stockton-on-Tees visited the Orthopaedic Outpatients Department at the University Hospital of North Tees, to gather feedback on how service users found their experience. -
Report -
Healthwatch Stockton-on-Tees are part of the North of Tees Dementia Collaborative network, and work closely with the Live Well Dementia Hub and Dementia Voices Stockton. -
Report -
Healthwatch works closely with both the voluntary and public sectors to assist in the delivery of its statutory activities and priorities. -
Report -
Healthwatch Stockton-on-Tees investigated public awareness and experiences of local alcohol service users, alcohol-related services (such as advice/counselling), alcohol-related hospital admissions and A&E attendances. -
Report -
The new Integrated Urgent Care Service was launched on 1st April 2017 with Centre’s located at the University Hospital of North Tees and the University Hospital of Hartlepool. As an NHS service it is funded by the Clinical Commissioning Group. -
Report -
Following a number of pieces of work completed by Healthwatch Stockton-on-Tees in the University Hospital of North Tees, from 2015 to 2016, patients reported that communication could be improved. -
Report -
Following work completed by Healthwatch Stockton in 2014 ‘Arrangements for Discharge’ from the University Hospital of North Tees, further work was carried out investigating care package arrangements following patient discharge in February 2016.