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Following a number of pieces of work completed by Healthwatch Stockton-on-Tees in the University Hospital of North Tees, from 2015 to 2016, patients reported that communication could be improved. -
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Healthwatch Stockton-on-Tees have gathered information from members of the public via their information and signposting service and have been made aware of several issues regarding patient experience at Roseberry Practice. -
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NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group (HaST CCG) are engaging with the public regarding the current provision of NHS podiatry services in Hartlepool and Stockton-on-Tees. -
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Healthwatch Stockton-on-Tees conducted a follow up visit at Woodside Grange Care Home to review the changes that had been made following their Enter and View investigation in 2016. -
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The new Integrated Urgent Care Service was launched on 1st April 2017 with Centre’s located at the University Hospital of North Tees and the University Hospital of Hartlepool. As an NHS service it is funded by the Clinical Commissioning Group. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
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Healthwatch Stockton-on-Tees investigated public awareness and experiences of local alcohol service users, alcohol-related services (such as advice/counselling), alcohol-related hospital admissions and A&E attendances. -
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Healthwatch works closely with both the voluntary and public sectors to assist in the delivery of its statutory activities and priorities. -
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Healthwatch Stockton-on-Tees are part of the North of Tees Dementia Collaborative network, and work closely with the Live Well Dementia Hub and Dementia Voices Stockton. -
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Healthwatch Stockton-on-Tees carried out an Enter & View visit at Roseberry Practice in February 2017. -
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Healthwatch Stockton-on-Tees visited the Orthopaedic Outpatients Department at the University Hospital of North Tees, to gather feedback on how service users found their experience. -
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Healthwatch Stockton-on-Tees received an overwhelming volume of feedback regarding access to, and service provision of, primary care services in the area throughout 2016. -
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Advice and Information -
People have told us they can have problems registering with a GP. This article explains more about your rights and what do to if you are refused the right to register. -
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In October 2017, Healthwatch Stockton-on-Tees carried out an Enter and View at the University Hospital of North Tees following feedback that improvements could be made to improve the experience of patients living with dementia in a hospital setting. -
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Healthwatch Stockton-on-Tees felt it was important to engage with the asylum seeker and refugee community to gain a greater understanding of their views and experience of healthcare services across the Borough. -
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Find out what support is available to help you travel to your hospital appointments. -
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The purpose of this report is to look at the quality of life provided to older people living in residential and nursing care across the Borough of Stockton-on-Tees.
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Advice and Information -
End of life care is support for people who are in the last months or years of their life. The guidance on the NHS website helps you know what to expect, how to plan ahead and how to manage your day to day decisions. -
Advice and Information -
Take a look at the National Institute for Health and Care Excellence's (NICE) quick guide to discussing and planning support following a dementia diagnosis. -
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Our 2018/19 Annual Report has now been published and you can find out all about our results from the year and our plans for the future. -
Advice and Information -
Four questions staff should ask you or a loved one about your oral health if you’re a care home resident, according to the National Institute for Health and Care Excellence quick guide. -
Advice and Information -
Help make sure that your practice meets people’s accessibility requirements using this checklist from Healthwatch Slough. -
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The NHS has produced a Long-Term Plan, setting out all the things it wants health services to do better for people across the country.