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Your spotlight on local services

NHS England publish first results from Friends and Family Test


Earlier this week, NHS England published the first results of the NHS Friends and Family Test.

Hundreds of thousands of people contributed to the results during April, May and June 2013 after staying in hospital as an inpatient or visiting an accident and emergency department.

The data for April-June can be found here on the NHS England website. You can also view the data for June at the NHS Choices website - select services near you, select hospitals and search by the hospital name or area. The data covers trusts, hospitals, wards and specialities.

The Friends and Family Test provides an important new source of patient views that can be used locally to highlight and address concerns much faster than more traditional survey methods, based on one simple question: ‘How likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?’

NHS England will now publish monthly updates on the latest Friends and Family Test results to ensure regular feedback about what patients think of services.

NHS England plans to extend the test to maternity services in October and to GP practices, community services and mental health services by end of December 2014, with all other NHS services following by the end of March 2015.

You can read more about the Friends and Family Test publication here.